Returns & Refunds Policy

General Returns

We want you to be completely satisfied with your purchase. If your item arrives damaged or is significantly not as described, please contact us within 7 days of receiving your order and we will work to resolve the issue.

Graded Cards

Graded cards are sold based on their certified grade and cert number, which are the definitive record of the card's condition. We do not accept returns based on personal disagreement with the grade assigned by PSA, CGC or Beckett. If a card arrives with a cracked or damaged slab, please contact us immediately with photos.

Sealed Products

Sealed products are non-returnable once opened, as we cannot verify the contents after opening. Damaged sealed products (damaged in transit) are eligible for a replacement or refund with photographic evidence.

Pre-orders

Pre-orders are billed in full upfront to secure your stock before release. Cancellations are accepted within 24 hours of purchase for a full refund. After 24 hours, cancellations are at our discretion as stock commitments may have been made. If a pre-order cannot be fulfilled due to supply issues, a full refund will be issued automatically.

How to Request a Return

To initiate a return or refund, please contact us with your order number, a description of the issue, and photos where applicable. We aim to respond within 1 business day.

Refund Processing

Approved refunds are processed to your original payment method within 5–7 business days.